InstantService offers two usage-based pricing models designed to meet the customer service needs of your business: Volume Pricing and Enterprise Pricing plans. Pricing levels are based on the number of InstantService transactions your business uses to service your customers. A transaction is defined as one chat session or three sent mail messages (InstantService does not bill for received mail), regardless of their duration or length.

• InstantService Volume Pricing Plans
  Volume Pricing allows your company to scale its online customer service on-demand, without concern for per-seat licensing and peak volumes. The Volume Pricing plans offer affordable, per session pricing
  
  
• InstantService Enterprise Pricing Plans
  The Volume Pricing Plan offers a pre-paid solution for businesses and contact centers with larger customer service volumes (30,000+ transactions per year). The tiered plan allows businesses with cyclical usage to purchase blocks of transactions to meet demand. Volume Plans are good for 12 months from the time of purchase.

Each plan enables the full use of the entire InstantService customer communication solution, including InstantService Chat, Mail and FAQ. A one-time activation fee covers the creation/setup of your account and a comprehensive introduction, training, and implementation program. You are then free to create as many departments and agent accounts as needed. Customer support is available to you and your agents 24 hours a day, 365 days a year. You will be invited to participate in regular conference-call feedback sessions to help determine the new features for InstantService's quarterly upgrade releases, which occur automatically and never require any additional costs.

Certain partner integrations, such as desktop control and VoIP, require an additional fee for the use of their services.

For specific pricing plan information, please click here to chat with a sales representative, or submit the Pricing Information Form below.

 

InstantService's unique usage-based pricing structure permits the flexibility to add agents on your own as you need them, without additional costs or contracts. If your business predicts the need to add 20 agents for the season, but only 10 end up being used, no money is wasted on unused seats with InstantService. Conversely, if a marketing campaign or new product brings much more traffic to your website than expected, within minutes you can create new agent accounts and train additional staff to manage the high volume chat and email queues.

 

Please fill out the requested information below. Your responses will assist us in establishing which pricing plan is appropriate for your company. InstantService respects your privacy. (Privacy Policy)

Please enter your contact information: First Name: (required) Last Name: (required) Position: (required) Phone: (required) Email: (required)       Company Name: (required) Address: City: State: Zipcode: Country: Company URL: (required)         Which live human interaction technology is currently or was previously in use on     your company's Web site? Product: Company:         How many CSR's are dedicated to chat and email?         How many email messages does your company receive per month?         How many phone calls does your company receive per month?         Which pricing plan are you interested in?   Small Business Volume Reseller         Please click on the button below to send your request. Thank you.